Terms of service

OVERVIEW

This website is operated by POMULAB. Throughout the site, the terms “we”, “us” and “our” refer to POMULAB.

By accessing our website, browsing our store, or purchasing products from us, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our website or purchase products from our store.

Our store currently sells to customers in Japan only. Other regions are coming soon.

Seller:
Hangzhou Dongshi E-Commerce Co., Ltd.

Operations Manager:
Chen Yuren

Address:
Room A1-607, Building 1, No. 12, 12th Street, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang Province, People’s Republic of China

Telephone:
008615879255735

Contact:
POMULABPOMULAB@GMAIL.COM

SECTION 1 - PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product information, images, colors, sizes, and descriptions as accurately as possible.

However, product colors and appearances may vary slightly depending on your device, screen settings, lighting, and production differences.

Product descriptions, prices, and availability may be changed without prior notice. We reserve the right to discontinue any product at any time.

SECTION 2 - ORDERS

When you place an order through our store, you agree to provide accurate, complete, and current information, including your name, shipping address, contact information, and payment information.

After placing an order, your payment will be confirmed at the time of order.

We reserve the right to refuse or cancel an order if there is an error in product information, pricing, stock availability, payment processing, shipping information, or if we determine that the order may involve fraud, abuse, resale, or other improper use.

SECTION 3 - SALES PRICE

The sales price of each product is listed on the relevant product page.

Prices may change without prior notice. The price applied to your order will be the price displayed at the time your order is placed.

SECTION 4 - PAYMENT METHOD AND PAYMENT TIMING

We accept payment by PayPal.

Payment is confirmed at the time of order.

SECTION 5 - SHIPPING AND DELIVERY

Our products are shipped directly to customers in Japan from overseas partner warehouses.

Shipping Carrier:
SF Express

All products are shipped with a tracking number. Customers may check the delivery status using the tracking information provided.

Orders will be arranged for shipment within 5 business days after payment confirmation.

Estimated delivery times are as follows:

Tokyo:
Approximately within 10 business days

Areas outside Tokyo:
Approximately within 20 business days

Okinawa:
Approximately within 30 business days

Delivery may be delayed due to weather, customs procedures, carrier congestion, holidays, incorrect shipping information, or other circumstances beyond our control.

All delivery times are estimates and are not guaranteed delivery dates.

SECTION 6 - SHIPPING FEES

Standard shipping is free of charge.

However, customers may be responsible for return shipping fees and reshipping fees related to returns or exchanges.

SECTION 7 - RETURNS, EXCHANGES, AND CANCELLATIONS

If you wish to change your order details, please contact us as soon as possible. Whether changes can be made depends on the shipping status of the product.

If the order has already been shipped or prepared for shipment, we may not be able to accept changes or cancellations.

If you wish to return or exchange a product, please contact us within 7 days after receiving the product.

Return shipping fees shall be borne by the customer.

For exchanges, customers may be charged up to JPY 2,000 as a reshipping fee.

For exchange items shipped to Okinawa, customers may be charged up to JPY 3,100 as a reshipping fee.

We may refuse returns or exchanges in the following cases:

- The customer contacts us more than 7 days after receiving the product.
- The product has been used, damaged, altered, washed, or processed by the customer.
- The product, packaging, accessories, tags, or included items are missing or damaged.
- The product is returned without prior contact or approval.
- The return or exchange request is due to reasons that are not attributable to us, except where otherwise required by applicable law.

SECTION 8 - DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us promptly with your order number and clear photos or videos showing the issue.

After confirming the situation, we will provide an appropriate response, such as replacement, return, or other reasonable support.

We may not be able to provide support if we cannot confirm the condition of the product or if the request is made after a significant period of time has passed.

SECTION 9 - CUSTOMS, IMPORT DUTIES, AND TAXES

Products may be shipped from overseas warehouses. Depending on applicable laws and customs procedures, customs duties, import taxes, or other charges may apply.

Unless otherwise stated, any customs duties, import taxes, or charges imposed by customs authorities shall be borne by the customer.

SECTION 10 - PROHIBITED USES

You agree not to use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not interfere with the operation of the website, attempt unauthorized access, transmit harmful code, scrape data without permission, or use the website in a way that may damage our business, systems, customers, or third parties.

SECTION 11 - INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, images, graphics, logos, product names, designs, videos, and other materials, belongs to POMULAB or its licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, publish, or use any content from this website without our prior written permission.

SECTION 12 - THIRD-PARTY SERVICES

Our store may use third-party services, including Shopify, PayPal, shipping carriers, analytics tools, and other service providers.

We are not responsible for issues caused by third-party services, except where required by applicable law.

Please review the terms and policies of each third-party service when using their services.

SECTION 13 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable consumer protection laws.

SECTION 14 - CHANGES TO THESE TERMS

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this website.

The latest version of the Terms of Service will always be available on this page.

Your continued use of our website or services after any changes are posted constitutes acceptance of those changes.

SECTION 15 - CONTACT INFORMATION

For questions about these Terms of Service, orders, shipping, returns, or exchanges, please contact us at:

POMULABPOMULAB@GMAIL.COM

Seller:
杭州洞视电子商务有限公司

Address:
Room A1-607, Building 1, No. 12, 12th Street, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang Province, People’s Republic of China