Shipping Policy

Thank you for shopping with us.
At POMU LAB, we ship products directly to customers in Japan from overseas partner warehouses in order to provide high-quality products at fair prices.

Shipping Carrier
SF Express
All products are shipped with a tracking number, allowing you to check the delivery status at any time.

Time Until Shipment
After your order and payment have been confirmed, we will arrange shipment within 5 business days.

Estimated Delivery Time
Estimated delivery times are as follows:

Tokyo: approximately within 10 business days
Areas outside Tokyo: approximately within 20 business days
Okinawa: approximately within 30 business days

Please note that delivery may be delayed due to weather, customs procedures, carrier congestion, or other circumstances beyond our control.

Shipping Fees
Standard shipping is free of charge.
However, customers may be responsible for return shipping fees and reshipping fees related to returns or exchanges.